Endurance Auto Protection Wins 2022 Excellence in Customer Service Award

Endurance Auto Protection Wins 2022 Excellence in Customer Service Award

By Michael Harrison

March 20, 2025 at 07:51 PM

Endurance Auto Protection, a leading provider of vehicle service contracts, has received the 2022 Excellence in Customer Service Award from Business Intelligence Group (BIG). The company's success stems from its dedication to customer service throughout the entire consumer journey.

Endurance logo with award badge

Endurance logo with award badge

For nearly 20 years, Endurance has provided comprehensive auto protection plans nationwide, earning exceptional customer ratings across major review platforms:

  • ConsumersAdvocate: 5/5 Excellent
  • Google: 4.5/5 stars
  • Trustpilot: 4.1/5 stars
  • Consumer Affairs: 4.1/5 stars (As of November 2022)

CEO Rich Holland attributes this success to their customer support team, who assist drivers daily with coverage questions, breakdowns, and repair claims. The company has received multiple industry recognitions, including Stevie® Awards for Sales & Customer Service and placement on Selling Power's "50 Best Companies to Sell For."

Since 2012, Endurance has paid over $248 million in claims, helping customers save significantly on vehicle repairs. The company operates from its headquarters in Northbrook, Illinois, with additional offices in Chicago and St. Louis.

Notable Achievements:

  • 2022 BIG Excellence in Customer Service Award
  • Recognition for adapting customer service to evolving market needs
  • Comprehensive vehicle protection plans endorsed by auto experts
  • Strong focus on building trust and empowering drivers

Endurance Stevie Awards Logo

Endurance Stevie Awards Logo

Endurance Cares Foundation Partnership Logo

Endurance Cares Foundation Partnership Logo

Endurance Warranty Best Provider Award 2024

Endurance Warranty Best Provider Award 2024

Related Articles

Previous Articles