EVgo provides reliable and convenient fast charging solutions across the United States, serving over 220,000 customers with a growing network of charging stations. Here's how EVgo ensures customer satisfaction and peace of mind:

Extensive Charging Network

• 800+ fast charging locations across 34 states
• Present in 600+ cities nationwide
• Access to 35,000+ Level 2 chargers through partnerships
• Strategic locations near shopping centers, grocery stores, and restaurants
• Partnership with General Motors to add 2,700 new chargers over five years

Reliability and Maintenance

• 98% uptime across all stations
• Top consumer scores for reliability on PlugShare
• Continuous monitoring of 800+ stations
• Proactive maintenance and issue resolution
• Weather pattern monitoring to anticipate service disruptions

Smart Technology Features

• Real-time charger availability through mobile app
• Tesla connectors in San Francisco (expanding nationwide)
• High-powered charging capabilities for newer EVs
• Digital payment and station access
• Parking lot access through EVgo Access® program

Customer Support

• 24/7 customer service availability
• Phone support for charging issues
• Video tutorials and how-to guides
• Direct response to customer feedback on PlugShare
• Personalized support via email and social media

Best Practices for Users

• Move to Level 2 chargers after 80% charge
• Use app to check charger availability
• Follow station etiquette guidelines
• Report issues through PlugShare
• Contact support for immediate assistance

For support or suggestions, reach out via [email protected] or through EVgo's Twitter account.

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