Top 5 Most Common EV Charging Questions Answered by EVgo Expert
Finding EVgo Charging Stations:
- Use the EVgo app for real-time charger availability and directions
- Visit EVgo.com's Find a Fast Charger tool to search by location or station name
- Check PlugShare for community reviews and photos
- Use your vehicle's onboard navigation or popular map apps
- Access 850+ EVgo stations plus 46,000+ partner network locations
Starting a Charge:
- Via EVgo App:
- Match charger name on screen
- Select connector type
- Insert connector until it clicks
- Tap Start Charging
- Using EVgo Program Card:
- Choose connector on screen
- Insert into charging port
- Press start button
- Tap card where indicated
- With Credit Card:
- Select connector and payment type
- Swipe card
- Follow screen prompts
Activating EVgo Card:
- Website: Log in > Profile > Cards > Enter number > Activate
- App: Menu > Program Cards > Enter/scan number
- Must activate before first use
Fast Charging Explained:
- Level 1 (120V): 4 miles/hour, 20+ hours for full charge
- Level 2 (200V): 18-30 miles/hour, 5-6 hours for full charge
- Level 3 DC Fast: 50-350 kW, 80% charge in ~30 minutes
EV charging speed comparison chart
Multiple Vehicle Charging & Reservations:
- Look for "Simultaneous EV Charging" sticker for dual charging capability
- Select locations offer advance reservations through EVgo Reservations™
- Book via EVgo app or website by selecting participating charger and time slot
24/7 support available through EVgo Charging Crew for additional assistance.
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