Fast charging infrastructure is crucial for widespread EV adoption, enabling long-distance travel and convenient charging for all drivers. EVgo, a leading public fast charging network, launched EVgo ReNew™ in 2023 to enhance customer experience through six key pillars: Resilience, Prevention, Diagnostics, Rapid Response, Analysis, and Continuous Customer Service.

Key Network Improvements:

• Building larger stations with high-power fast chargers
• Reducing station repair times by 50%
• Expanding customer support with 24/7 bilingual capabilities

EVgo Roadrunners Program The customer empathy initiative replicates real-world charging scenarios to improve first-time charging success rates. Roadrunners:

• Interact directly with customers at charging sites
• Gather feedback on site layout and user experience
• Identify and report issues before they affect customers
• Share insights with development teams for continuous improvement

Autocharge+ Technology This feature streamlines the charging process:

• Eliminates need for cards, apps, or manual payment
• Enables instant plug-and-charge functionality
• Supports nearly 30 EV models
• Increases successful first-time charging sessions

Innovation Lab Testing EVgo's El Segundo facility ensures optimal vehicle-charger compatibility:

• Conducts interoperability testing on new EV models
• Performs comprehensive two-day testing protocols
• Verifies compliance with ISO and DIN standards
• Identifies and resolves issues before public deployment
• Tested 14 new EV models in first half of 2023

These initiatives demonstrate EVgo's commitment to reliable, accessible charging infrastructure supporting the growing electric vehicle movement. Drivers can stay updated on new developments by following @evgonetwork on social media or subscribing to EVgo's newsletter.

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