E.ON's new AI chatbot Electra aims to revolutionize EV charging for international drivers by breaking down language barriers and simplifying the charging process.

The multilingual assistant, currently available in the UK and Germany with planned expansion to Italy and Denmark, is integrated into E.ON's Drive Comfort app. It combines AI-driven support with human assistance when needed.

Key features of Electra include:

• Real-time charging station location and navigation
• Multi-language support with local pricing information
• Context-aware AI responses powered by large language models
• Seamless transition to live customer support when needed

Developed in partnership with Berlin-based Elvah and powered by Cognigy AI, Electra represents E.ON's commitment to advancing e-mobility. The system is designed to learn and improve over time, with plans for expansion to additional markets throughout 2025.

Julian Lennertz, chief commercial officer at E.ON Next, emphasizes that language barriers shouldn't impede the EV charging experience, stating that Electra makes "electric mobility smarter, simpler, and more inclusive for all."

The platform aims to support both daily commuters and international travelers, addressing a crucial need as EV adoption continues to grow globally.

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